Good to know

As a consumer, you generally have a 14-day cooling-off period for online purchases, starting from the day after receipt. Do items from one order arrive separately? Then the period starts after receipt of the last item. Within that period, you must let us know that you are withdrawing from the purchase. You then have another 14 days to return the items.

• You may inspect the product. You may assess a product as you would in a shop. Please handle it with care. Use or installation that goes beyond what is necessary for that assessment may lead to a reduction in value, which we will take into account.
• Pack carefully. Return the product complete, with accessories and, where reasonably possible, the original packaging.
• Custom-made items are an exception. Products made to your individual specifications or clearly personalised for you may be excluded from the right of withdrawal.

Return rules at a glance

• Return at your own expense. If you return an item within the cooling-off period, you pay the return shipping costs yourself. For an incorrectly delivered or defective item for which we are responsible, the agreements under ‘Exchanges or something wrong?’ apply.
• Our strong recommendation: ship with Track & Trace. Pack everything carefully and keep your proof of postage and tracking code. For valuable parts, consider insured shipping; Track & Trace is not insurance in itself.
• Shipping risk. A return shipment that you arrange yourself is at your own risk. H&S Corse is not liable for loss or transport damage, unless this can be attributed to us.
• Processing within 7 working days after receipt. We will inspect and process your return within this period. If the statutory refund period applies earlier, we will adhere to that. Read below how the refund works.

Register your return

Email info@hs-corse.nl with the subject Return request. Clearly state that you wish to withdraw from the purchase in whole or in part. Your name, order number and the items concerned will help us find your order quickly. You may state a reason, but it is not mandatory.

We will confirm your registration and help you with the return instructions. You do not need to wait for our permission to withdraw in time.

Add your name and order number to the package, protect the parts properly and package the shipment sufficiently. It is wise to ship with tracking; keep your proof of postage.

Costs & refund

Return costs: for withdrawal, you pay the direct costs of returning the item yourself. The price depends on your carrier, the dimensions and the weight. For large or heavy parts, contact us in advance about the transport.

Processing: after receipt, we will inspect and process your return within 7 working days. This processing period does not extend the statutory refund period.

Refund: we will refund you within 14 days at the latest after your withdrawal notification. We may wait until we have received the items or until you have shown that they have been returned, whichever happens first. We will use the same payment method, unless we agree on something else free of charge.

Exchanges or something wrong?

Choose a different item? Return the original item according to the steps above and place a new order for the desired product. Are you unsure about the right version or suitability for your car? We are happy to help you think it through.

Incorrectly delivered, damaged or defective? Email us your order number and a description of the problem, preferably with photos. We will look at which solution is appropriate. This does not automatically fall under a regular return due to the cooling-off period. If there is a defect for which we are responsible, the necessary return costs will be borne by us. Your statutory warranty rights remain valid.